Overview

We don’t accept returns, but we’re happy to exchange items if you’re not satisfied. Our exchange policy is valid for 7 days, and we do not offer cash refunds. If more than 7 days have passed since your purchase, we won’t be able to process an exchange.

For exchanges, the following conditions apply:

  • To request an exchange, kindly send a message on WhatsApp (0771839282) with your bill and product details.
  • Sale & discounted items will not be exchanged.
  • An exchange is possible only ONCE.
  • Exchanges are accepted within 7 days (Colombo city limit) & 10 days (other cities) from the order receipt date.
  • The courier charges are to be incurred by the customer.
  • Items must be in original condition with tags.

Need help?

Contact us at contact@colombooutlet.com for questions related to exchanges.