Our refund and returns policy lasts 7 days. We do not allow cash refunds but only allow exchanges. If 7 days have passed since your purchase, we can’t offer you an exchange.

For exchanges, following conditions apply;

  • To Exchange kindly send a message on whatsapp (0771839282) with bill and product.
  • Sale & discounted items will not be exchanged.
  • Exchange is possible only ONCE.
  • Returns are accepted within 7 days (Colombo city limit) & 10 days (other cities) from the order receipt date.
  • The courier charges to be incurred by the customer.
  • Items must be in original condition with tags.

Need help?

Contact us at contact@colombooutlet.com for questions related to exchanges.