Overview
Our refund and returns policy lasts 7 days. We do not allow cash refunds but only allow exchanges. If 7 days have passed since your purchase, we can’t offer you an exchange.
For exchanges, following conditions apply;
- To Exchange kindly send a message on whatsapp (0771839282) with bill and product.
- Sale & discounted items will not be exchanged.
- Exchange is possible only ONCE.
- Returns are accepted within 7 days (Colombo city limit) & 10 days (other cities) from the order receipt date.
- The courier charges to be incurred by the customer.
- Items must be in original condition with tags.
Need help?
Contact us at contact@colombooutlet.com for questions related to exchanges.